The programme
How the programme works
Four steps. Everything before the consultation is straightforward; everything from the consultation onwards is handled by a doctor. Here is exactly what happens, including the points where it may not go your way.
Step 1
Book your consultation
Choose a date and a time slot for a private video consultation.
You will be asked for your name and email address so we can send you the appointment details. The consultation fee is RM 80 — currently free for the first 100 patients.
You cannot choose a specific doctor. You are assigned a doctor who is available in the slot you selected. All of our doctors are registered with the Malaysian Medical Council. You can meet the doctors before you book.
If you need to change your appointment, please do so at least 24 hours in advance using the link in your confirmation email. If you do not attend and did not reschedule in time, the consultation fee is not refunded.
Step 2
Speak to a doctor
Your consultation is a private one-to-one video call with your assigned doctor.
The doctor will ask about your health history, current medicines, other conditions, and what you have already tried.
At the end of the consultation, the doctor decides one of two things:
Step 3
Get your prescription
If the doctor has prescribed treatment, they will explain the cost and arrange payment with you, and confirm when it will be ready to collect. Our pricing page explains what the consultation fee covers.
Your doctor decides the starting dose. Doses are usually increased gradually, and any change is decided by your doctor — never by you alone.
Step 4
Collect your treatment
Your treatment is dispensed at Klinik Lai and packed in an insulated box with cooling packs, inside plain outer packaging that does not show what is inside.
You can collect it yourself, or arrange a same-day courier such as Grab or Lalamove to collect it for you. You book the courier and pay for it directly. It cannot be sent by ordinary parcel post, because it has to stay cool.
It is a once-weekly injection that you give yourself at home. You will be shown how to use it and how to store it. Store it as stated on the product label as soon as you get it home.
Read about collection and deliveryOngoing care
After your first collection
Weight management is ongoing, not a one-off purchase. Your doctor will tell you what follow-up you need and when, and will review how you are responding before adjusting anything.
Clear expectations
Where this may not work out for you
We would rather set expectations honestly than have you find out later.
Ready to speak to a doctor?
Book a consultation to find out whether treatment is right for you. The doctor makes the final decision after speaking with you.