Collect from the clinic
Come to Klinik Lai in Setia Tropika, Johor Bahru and collect your treatment in person. This is the simplest option, and the one we recommend if you are able to get here.
From our clinic to you
Collection and delivery
Treatment is dispensed at Klinik Lai in Johor Bahru. The clinic does not ship it: you collect it yourself or arrange a same-day courier.
Your choice
Two ways to receive your treatment
Arrange a same-day courier
If you cannot collect in person, arrange a same-day courier such as Grab or Lalamove to pick your treatment up from the clinic. You book it and pay the courier directly. We will have your treatment packed and ready for collection.
Temperature matters
It must be a same-day courier
Your treatment has to stay cool. A same-day, point-to-point courier collects it directly from the clinic and takes it to the destination you choose.
The longer the journey, the more risk you take on. If you are far from Johor Bahru, talk to your doctor about whether this is practical for you before you commit to anything.
At collection
How it works
- Your doctor confirms your treatment and tells you when it will be ready.
- You tell us whether you are collecting in person or sending a courier.
- We pack it, ready for collection.
- If you are sending a courier, book it to Klinik Lai and give us the booking details so our staff know who to expect.
- Whoever collects it — you or your courier — takes it straight to where it will be stored.
Included at no charge
How it is packed
We pack your treatment in an insulated box with cooling packs, inside plain outer packaging that does not show what is inside or that it came from a clinic. There is no charge for packaging.
Handover at the counter
Who is responsible for what
This is why we ask you to check your treatment with our staff before it leaves, and to keep the journey as short as you can.
Safe storage
When you get it home
- Store it as stated on the product label straight away.
- Cooling packs may soften on the way. On its own, that does not mean your treatment is unusable.
- If the packaging is damaged, the contents look wrong, or the journey took much longer than expected, do not use it. Keep it stored as directed and bring it to Klinik Lai for advice.
Prescription medicines
Returns
Prescription medicines cannot be returned or refunded once they have left the clinic. This is a safety requirement, not a commercial policy — once a medicine has left our control, we cannot verify how it has been stored.
If something looks wrong, do not use it. Keep it stored as directed and bring it to Klinik Lai so the clinic team can advise you on the next step.
Review consultation pricing or read how the programme works before booking.
Ready to speak to a doctor?
Book a consultation to discuss whether treatment is appropriate and whether collection from Johor Bahru is practical for you.